URBAN BIOMASS LOGO 2017

Cookie Policy

Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

 

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

 

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we use cookies:

 

1.1.        To record whether you have accepted the use of cookies on our web site. This is solely to comply with the law. If you have chosen not to accept     cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you and you must opt to leave the site.

1.2.        To allow essential parts of our web site to operate for you.

1.3.        To operate our content management system.

1.4.        To operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.

1.5.        To enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.

1.6.        To collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

1.7.        To record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.

1.8.        To record your activity during a web cast. For example, as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for [three] months, when it will delete automatically.

1.9.        To store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for [90] days.

1.10.     To enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

 

 

Calling our customer service line

When you call our customer service line,we may collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our customer service experience.

 

 

Sending a message to our support system

When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need.  We record your request and our reply in order to increase the efficiency of our business / organisation.  We do not keep any personally identifiable information associated with your message, such as your name or email address.

 

 

Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.

 

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

 

 

Third party content

Our web site allows you to publish minor comments. We do not moderate or control what is posted.  If you complain about any of the content on our web site, we shall investigate your complaint. If we feel it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

 

 

If you have any questions regarding this cookie policy, please email us through the contact page.

 

Registered in N.Ireland. NI627395